To maximise the performance of your organisation you need to make the right decisions, and to make the right decisions you need good quality information. But many business owners and managers base their decisions on the information they can get rather than the information they really need.

Some examples of things I can help you with

Working out what management information you need

Working out what information you actually need is the first step towards improving the information you get, but it’s not a step many managers formally take. Instead management reports tend to evolve over time, often resulting in information that would be useful being unavailable, and information that is less useful (or even irrelevant) continuing to be produced (wasting the resources used to produce it and potentially leading to information overload for the recipient).

Evaluating the quality of the management information you currently get

One of the problems I often see is that the information that is available to managers is of poor quality. Issues are often related to accuracy or completeness, but probably the most common problem I see is that information is received too late for it to be really useful. An example might be monthly sales reports being considered at the first management meeting following the end of a reporting period.

Identifying information sources

Once we’ve worked out what information you need, we need to work out where it is going to come from and who is going to be responsible for providing it.

Creating regular management reports

Getting access to good quality information is often progress. But it doesn’t hide the fact that the information may arrive in piecemeal fashion and/or in a variety of different formats.

I can help by designing daily, weekly and monthly reports that consolidate the information you need into regular and consistent management information reports. In some cases I can even produce the reports for you.

Creating business dashboards

Daily, weekly and/or monthly reports go a long way towards providing you with the high quality information you need in order to make effective management decisions. But there are occasions where you really want information “on demand” and even to receive alerts when certain things happen.

For example, I check some key performance indicators every morning on my phone every morning before I even get out of bed. And I get an alert if any website I manage is down within 5 minutes of it becoming unresponsive. As a result I can make timely interventions if things aren’t as they should be rather than wait for a report that tells me (for example) that a website was down .for an hour yesterday.

I use a range of tools to provide on-demand management information (via so-called “business dashboards”) for clients, but have chosen Databox as my default.

Undertaking bespoke research and analysis

Regular and on-demand management information can take you a long way when it comes to improving the performance of your organisation. But there are occasions where you need to dig deeper. Examples might be trying to identify the causes of trends you are seeing in your key performance indicators, or conducting an in-depth analyses of a particular market sector and/or your competitors’ product ranges and prices.


What next?